YOUR PRIVACY & DATA
How we use your information
We use your information in a variety of ways, all of which depends on the info you supply us. We have listed below a clear breakdown of exactly what we use, how we us it and why.
Your Contact Details
|Serviced based communication via email or text message||We need this information to send you things like order confirmation emails and shipping updates|
|Delivering your order||Quite simply, we need to know where to ship your order!|
|Anti-fraud measures||To protect both The One Glove Company and you, our customers, from fraud|
|Displaying One Glove ads across the web||In order to share our latest offers and products with you as soon as they go live|
|Sending info via SMS, post or email||To send you the latest and greatest we have to offer - we only do this with your permission and you can opt in or out any time.|
|Customer feedback & surveys||We do this in order to get direct feedback on how we can improve our product, business and more|
|Prevention of fraud||Quite simply, to protect both you and One Glove from fraud.|
|Birthday surprises||Only if you've opted in to our messaging, from time to time we might send you a surprise offer on your birthday|
This is your card and/or paypal details, however we want to make it extremely clear that we do not store this data! Your payment data is encrypted and processed safely by the UKs leading payment processor during transactions and that is it.
|Processing payments and refunds||To take payment for the products you are purchasing and to refund you in the event of a return|
|Customer support & service||We have to do this in order to be able to give you the customer support and service you expect, typically this is how you have engaged with us over email and social media (such as a a Twitter DM).|
Order History & Favourited Items
This is a record of what you have purchased from us and items you may have left in your basket, or saved for another time.
|Sell our products||Quite simply if you are unable to place products in your basket, then you can't purchase them!|
|Customer service||If you have an issue regarding a specific order, the our CS team need access to your order history to assist|
|Returns||As per above, our CS team will need access to the order history to process returns & refunds|
|Suggest products||Based on what you buy we can suggest similar products to ensure you are seeing what you like|
Information About Your Device & How You Use Our Website
This is information provided when you visit our website, such as IP address, the type of device you use, location data and generally how you use our website (such as what pages you visit, what actions you take).
|Location based personalisation||When visiting our website we want to ensure the most relevant and best user experience possible, the above data (which cannot identify you) is used to figure out which currency to show you, which country we direct you to and which language we display|
|Improve our website and user experience||By measuring how you interact with our site we can develop better content, better pages and generally better user experiences which benefit you. For example, if we see visitors are struggling to find something specific, we know we need to improve our menu system.|
We would like to emphasise that you do not have to give us this information and we completely respect that, however we must inform you that your experience on the site may be significantly inferior to those that have provided such information - you may not be able to buy from the site, have country specific stock/currencies and more.
This type of data is always aggregated and anonymous in that it does not identify you, it is used for a variety of reasons labelled above but can be generally broken down into research reasons, user experience measurement, data analytics, customer service and generally improving our website.
SHARING YOUR INFORMATION
We do not, and will never, sell your personal data to a third party - including details such as your email, payment info, name and more.
We will a treat your data with the utmost care, you have put your trust in us and we have strict processes in place to ensure that trust is maintained - we do however share your data with the below companies which enable us to run our business, and deliver our service to goalkeepers everywhere:
- Professional service suppliers which include website hosting, IT support providers, agencies that run our marketing and various advertisement platforms
- Suppliers that enable us to deliver your order, this includes online payment processors, packaging companies and shipping companies
Occasionally we will supply third parties with data that is 100% grouped and non-identifiable to you, as an example this could be data that only contains City/County/State data of our database, which would allow us to analyse where are customers are based.
SEEING ONE GLOVE ADS ONLINE
The One Glove Company Ltd often run various forms of digital advertising, this is to keep you up to date with what we're up to and what offers we currently run. Much like many companies, we target visitors and customers with banners and adverts that will display on other websites, apps and social platforms.
This activity is performed primarily by utilising multiple marketing platforms and networks that use marketing technologies such as cookies, conversion pixels and "ad tags". This allows us to simply ensure we are putting our ads in front of the right audience and that users are responding well to them.
We also utilise very specific services from social networks such as Facebook's "Custom Audience" (it basically allows us to ensure our social ads are in front of you, or similar users who may be interested in our products - any data used here is always hashed, encrypted and non-identifiable, even Facebook can't read it!)
HOLDING YOUR DATA
For as long as you hold an account with us we will hold your data supplied to us, in the event you wish to delete your account, or be forgotten, you absolutely have this right and on request we will delete your account and any data we have on you. This is a manual request that needs to be processed and as such can take up to 72 hours to fulfil.
The only event where this will not apply is if we need to retain your information legally, for the purpose of disputes, fraud or other we are required to follow by law.
Only, and only if you have granted us permission, we will send you marketing communications typically via email and sometimes SMS text. This is to keep you in the loop with our latest sales, product releases, competitions and more.
How to opt out
If you wish to stop receiving our marketing comms, have no fear! It's a piece of cake. All you need to do is log into your account and under "My Preferences" you will be able to opt out any time.
Once you do this, within 72 hours your preferences will be updated within our system and you will only receive what you have told us is ok.
Note: It is important to note that stopping marketing communications will not prevent service based messages such as order receipts, shipping updates, customer service or if you have specifically opted in to something that interests you (such as a competition).